Frequently Asked Questions (FAQ)

Last Updated: January 2025

Shipping and Tracking

When will my order ship?
Orders within Pakistan typically ship within 2–4 business days, while international orders may take 5–10 business days, unless otherwise stated on the product page.
Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your delivery status.

How can I track my order?
After your order is dispatched, you’ll receive a tracking link via email or SMS.
You can also log in to your Courts Club account and view tracking details under “My Orders.”

Return Policy

What is your return policy for online purchases?
We offer a 30-day return window for eligible online purchases.
Items must be unused, unwashed, and in their original packaging with tags attached.

To start a return, please visit our Returns Portal or contact us at support@courtsclub.com.
Once approved, we’ll provide shipping instructions for your return.

Are returns free?
Domestic returns within Pakistan may be subject to a small return shipping fee.
International customers are responsible for return shipping costs.

Order Processing

Why is my order still processing?
After placing an order, it typically takes 1–2 business days for processing before shipment.
Orders placed on weekends or public holidays are processed on the next working day.

Made-to-Order and Pre-Order Items

What is a Pre-Order product?
Pre-Order items are products that are not yet in stock but available for purchase in advance.
Each Pre-Order product page includes an estimated shipping date.
Your order will ship once the product becomes available.

What is a Made-to-Order product?
Made-to-Order items are crafted specially for you after purchase.
Please allow 2–3 weeks for production and delivery.

Payments

What payment methods does Courts Club accept?
We currently accept the following payment options:

• Credit/Debit Cards (Visa, MasterCard)
• Cash on Delivery (Pakistan only)
• PayPal (for international customers)
• Bank Transfer (for bulk orders, upon request)

Why was my payment declined?
Please ensure that your billing address, card details, and available balance are correct.
If issues persist, contact your bank or reach out to support@courtsclub.com for help.

Gift Cards

Where can I find my Courts Club gift card?
Online gift cards are emailed to the address used during checkout.
Please check your Inbox, Spam, or Promotions folder.
If you still can’t locate it, email support@courtsclub.com with your order number.

Can I use a gift card in-store and online?
Yes — Courts Club gift cards can be redeemed both online and at Courts Club retail stores.

Product Knowledge & Sizing

What sizing system does Courts Club use?
Most Courts Club apparel is listed in Asian/US sizing.
Please check the Size Guide tab on each product page for accurate measurements.

Do you offer footwear sizing charts?
Yes — view our detailed Footwear Size Chart to find your perfect fit.

Exclusive Product Releases

What is a Courts Club “Drop”?
A “Drop” is a limited-edition release of exclusive products — such as collaborations, footwear, or special apparel collections.
Drops are announced on courtsclub.com and our official social media channels.
Customers can enter early access or limited-entry events through our site when available.

Need More Help?

If you didn’t find your answer here, our customer care team is happy to assist you.
📧 Email: support@courtsclub.com
🌐 Website: https://courtsclub.com